Tour Plan

Important Information

• Guests must carry a valid ID proof or passport. Passengers without a valid ID will not be allowed to fly.
• The waiver form must be filled out and submitted online 24 hours before the flight.
• Please complete the wavier form and upload a copy of your passport in image format only.
• Be ready at the pickup location at least 10 minutes before the scheduled time, as any delay could result in the cancellation of the entire flight.
• The pick-up and drop-off times for shared transfers can be modified by 30 to 60 minutes, depending on traffic conditions and your location.
• Children under five years old and individuals over 80 years old will not be permitted to fly.
• The maximum weight limit is 119 kg. Guests exceeding this limit require pilot approval and will incur an extra charge.
• Pregnant ladies will not be allowed to fly.
• A 100% NO SHOW fee applies if a guest cancels the tour at the last moment. No alternate tour will be arranged, and no refund will be provided.
• All participants must be in good physical condition and able to climb in and out of the basket and bend in a brace position during landing.
• The company does not accept responsibility for any adverse health conditions, as guests participate at their own risk.
• Guests with disabilities, including mental health, emotional, and physical conditions, are not allowed to participate.
• Guests are not allowed to carry heavy luggage during the activity.
• Anyone under the influence of alcohol or any other drugs is strictly prohibited from flying.
• Comfortable, casual clothing is recommended for this activity. Be sure to avoid high heels and wear comfy shoes or boots instead.
• This activity is not recommended for individuals with heart conditions, serious knee problems, back issues, those who have undergone major surgery in the past six months, or anyone with a fear of heights.
• Balloon flights are subject to weather conditions. The pilot has full authority to decide whether to proceed with or cancel the flight, prioritizing guest safety and following flying guidelines.
• If the flight is canceled due to bad weather, guests will be offered the next available tour date or a full refund.
• Location Address: Balloon flight operation facility, Skydive Desert Drop Zone –Dubai https://maps.app.goo.gl/43TkJTXio3VTtvqE9

Cancellation Policy

• In case Tours or Tickets cancelled after Booking 100 % charges will be applicable.
• If eligible for Refund your Amount will be returned back to your Account within 7 working days.
• Children between age 5 to 11 years of will be considered as child and charged child rate.
• Children above age 11 years will be considered as an adult and charged adult rate.
• Children aged 2 and under may enter the Yas Island Theme Parks for free and do not require an admission ticket or reserved space.
• Individuals aged 3 and above must hold a valid, paid admission ticket to gain entry.

Important:

• If you have already used the tickets at the venue, cancellation will not be possible. Once the tickets are used, they become non-refundable.
• Please bring your original passport or Emirates ID with you to be presented at the counter
• Please carry your own costumes & towels for jet ski
• The transfer will be provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
• The age limit for this activity is 18 years and above
• Participants should be able to swim or tread water.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.